Terms & Conditions

These Terms & Conditions are an agreement between DELTA ENERGY SOLUTIONS(“we”, “us”, “our”), whose contact details appear at the foot of this page, and the business or person that holds a docsun account (“you”). They govern access to and use of the docsun application and any related support.

By creating an account, signing in, or using the service, you accept these terms. If you are accepting on behalf of a business, you confirm that you are authorised to bind it. Our Data & Privacy Policy forms part of this agreement.

docsun is a subscription software service for solar businesses. It provides tools to keep customer and project records, produce documents from templates using data you supply, calculate indicative estimates, and share reference material with your team.

We provide the software. We are not a party to, and take no responsibility for, the contracts, installations, applications or filings you carry out with the help of it.

You agree that:

• the information you give when opening and maintaining an account is accurate;
• login credentials are personal to each user, are kept confidential, and are not shared, sold or transferred;
• you are responsible for everything done under your account, including by your staff, and for removing access promptly when someone leaves;
• your plan may limit the number of user accounts or simultaneous sessions, and those limits are enforced by the service; and
• you will tell us as soon as you suspect any unauthorised use.

Access is granted for a paid subscription period agreed in writing. Fees are invoiced in advance and are exclusive of taxes and duties, which are payable by you at the applicable rate.

A subscription runs to the end of its paid period. If it is not renewed, or an invoice remains unpaid after the due date, access may be suspended until payment is received. Except where the law requires otherwise, fees already paid are not refundable for a part-used period. We will give reasonable written notice before changing our prices, and a change takes effect from your next renewal.

You must not, and must not permit anyone else to:

• use the service for anything unlawful, misleading, or in breach of a third party’s rights;
• upload material that is unlawful, infringing, or contains malicious code, or upload personal information about someone without the right to do so;
• copy, resell, sublicense or make the service available to anyone outside your business without our written consent;
• reverse engineer, decompile or attempt to derive the source code or underlying structure of the service, except to the extent the law expressly permits;
• probe, scan, overload or interfere with the service or its security, or attempt to reach data that does not belong to you; or
• use automated means to extract data at a scale that disrupts normal operation.

We may suspend access immediately where use of this kind is suspected on reasonable grounds.

You keep ownership of the records, files and content you put into the service. You grant us a limited, non-exclusive licence to host, store, transmit, display and process that content strictly as needed to provide and support the service, and for no other purpose.

You are responsible for the accuracy and lawfulness of what you upload, for having any consent required from the people it concerns, and for keeping your own copies of anything you cannot afford to lose. Handling of personal information is described in our Data & Privacy Policy.

Documents, calculations and estimates the service produces are generated from the data and templates you supply. They are working aids, not professional, legal, financial or engineering advice, and they are not a submission to any authority by us.

You must check every generated document and figure before you rely on it, sign it, or submit it to a customer, utility, bank or government body. Savings, payback and subsidy figures are indicative only: they depend on assumptions, tariffs, site conditions and scheme rules that change and that we do not control. We do not guarantee any outcome, approval, sanction, subsidy or result.

The service may link to or work alongside utilities, government portals, banks and other third-party services. Their availability, rules, decisions and processing times are outside our control, and their own terms apply to your dealings with them. We are not responsible for their acts or omissions.

The service, its software, design, brand, name and marks, and all documentation and templates we make available remain our property or that of our licensors. Your subscription grants a limited, non-transferable, revocable right to use the service for your own business during the paid period. Nothing in these terms transfers ownership of anything to you, and you must not remove or obscure any proprietary notice.

We work to keep the service available and to resolve faults promptly, but we do not promise uninterrupted or error-free operation. Planned maintenance is scheduled outside normal working hours wherever practical, and we give notice when a window is likely to be disruptive.

We may add, change or withdraw features as the product develops. We will not remove a material feature you rely on without reasonable notice.

To the fullest extent permitted by law, the service is provided on an “as is” and “as available” basis, and we exclude all warranties, conditions and representations not expressly set out in these terms, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. Nothing in this clause limits a right you have that cannot lawfully be excluded.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, business opportunity, or for loss or corruption of data to the extent it results from a cause outside our reasonable control.

Our total aggregate liability arising out of or in connection with the service, on any basis, is limited to the subscription fees you actually paid us in the twelve months immediately before the event giving rise to the claim. This clause does not exclude liability for fraud, wilful misconduct, or anything else that cannot lawfully be limited.

You agree to indemnify and hold us harmless against claims, demands, losses and reasonable costs arising from your use of the service in breach of these terms, from content you upload, or from your dealings with your own customers and with any authority.

You may stop using the service and choose not to renew at any time. We may suspend or terminate access if fees remain unpaid, if these terms are breached, or if continued access poses a security or legal risk — with notice wherever circumstances allow.

On termination your right to use the service ends. For a reasonable period afterwards we will, on request, make your records available for export. After that period they are deleted in line with our Data & Privacy Policy. Clauses that by their nature should survive termination will do so.

Each party may learn confidential information about the other. Neither party will disclose it to anyone else or use it for any purpose beyond this agreement, except where disclosure is required by law or the information is already public through no fault of the disclosing party. This obligation continues after the agreement ends.

We are not liable for a delay or failure caused by something beyond our reasonable control, including power or network failure, hosting or telecom outage, natural disaster, flood, fire, epidemic, strike, act of government, or change in law.

We may update these terms as the service or the law changes. The revision date at the top of this page shows the current version, and we will give notice inside the service before a material change takes effect. Continuing to use docsun after that date means you accept the updated terms; if you do not, you may end your subscription.

This agreement is governed by the laws of India. The courts at Malappuram, Kerala have exclusive jurisdiction over any dispute arising out of or in connection with it. Before starting proceedings, each party agrees to raise the matter in writing with the other and to allow 30 days for a good-faith resolution.

These terms, together with the Data & Privacy Policy and any written order or invoice, are the entire agreement between us and replace any earlier understanding. If a clause is held unenforceable, the rest continues in force. A delay in enforcing a right is not a waiver of it.

You may not assign this agreement without our written consent; we may assign it as part of a reorganisation or transfer of the business. Notices to us go to the address or email below; notices to you go to the contact details on your account.

Questions about these terms, your subscription, or a complaint about the service should be sent to the address, email or phone number below. We aim to acknowledge every message within 7 working days.